We are very excited that you chose to shop with Urban Ambassadors and we are working diligently to process your order in a timely fashion. After placing your order, you should receive an order confirmation email. EACH ORDER IS HANDMADE TO ORDER. Please allow 10 to 15 business days (which does not include the weekends or holidays) for orders to be processed. Once your is processed, we will send your tracking information to the email address provided. Total processing and shipping time can equal up to 2 to 3 weeks after your purchase date.
It is our hope that you love your URBAN AMBASSADORS purchase. All URBAN AMN items are made custom for each order and as a result we are unable to offer RETURN/EXCHANGE OPTION. All apparel sales are FINAL.
Orders returned without permission will be refused. If an item arrives to you damaged or defective please send us an email to firstname.lastname@example.org and we will work with you to get the issue resolved. In the event a refund is granted it will be minus the shipping costs in the form of store credit.